Service Requests

What information is being collected?
Name
Address
Telephone number

Who is collecting it?
Fermanagh and Omagh District Council is the Data Controller which means that we determine how the information is collected, used, protected and shared, where appropriate.

How is it collected?
Via the application process, telephone, email, face-to-face and letter

Why is it being collected?
The lawful base we rely on for processing your personal data is article 6(1)(c) of the GDPR, meaning the processing is necessary for the Council to comply with a legal obligation.

How will it be used?
To facilitate the investigation and resolution of service requests.

Who will it be shared with?
PSNI, NIHE, DAERA, Tascomi and DfC, where necessary.

How long will it be retained for?
As per Council’s Records Retention and Disposal Policy.

How do I make a data protection complaint?
If you consider that your data protection rights have been infringed because of the way Council has handled your personal information (or the personal information of someone you are acting on behalf of), you can make a data protection complaint to the Council by:

emailing DPO@fermanaghomagh.com, or filling in the complaint form, or completing the online form

Data Protection complaints will be handled in line with the reporting periods outlined in the Council’s Complaints Handling Procedure.