COVID-19: There have been some changes to Council services. For up to date information on Council services and community & business support available during this time, please follow this link: COVID-19 (Coronavirus) Information, Advice & Council services

COVID-19 working arrangements

Official complaints should be submitted electronically if possible, as there is a delay in receiving hard copy letters.
 
Your request will be logged and will be responded to as soon as possible, as staff are prioritising work on the delivery of critical services during the Covid-19 crisis. 
 
You can view the Northern Ireland Public Service Ombudsman’s approach to dealing with Complaints at https://nipso.org.uk/nipso/nipso-latest-news/covid-19-update/

Complaints

Fermanagh and Omagh District Council is committed to dealing with all complaints fairly and impartially and to providing a high quality service to those who make them.

If you wish to make a complaint then please see the downloads section for more information and to access the complaint form.

Making a Complaint about the Conduct of a Councillor

The Northern Ireland Local Government Code of Conduct for Councillors (the Code) sets out principles and rules of conduct which councillors must observe. If you have evidence that a councillor may have breached the Code of Conduct you can complain to the Northern Ireland Local Government Commissioner for Standards (the Commissioner). The Commissioner is independent of government and the council and her investigations are conducted at no cost to complainants. You can find out how to make a complaint in this leaflet which also contains information on the Code and the process that applies to complaints received by the Commissioner.

Please click here to download leaflet.  Alternatively, you can obtain a complaint form, further information about making a complaint, and a copy of the Code from the Commissioner’s website: https://nipso.org.uk/

Downloads

File Type Size Date
181009FODCComplaintForm pdf 218 KB 9th October 2018
180607FODCComplaintsGuide pdf 218 KB 25th June 2018