Performance Improvement

Part 12 of The Local Government Act (Northern Ireland) 2014 sets out that all Councils are under a general duty to make arrangements to secure continuous improvement in the exercise of their functions. It sets out several Council responsibilities under a performance framework.

Improvement is defined in statutory guidance as more than just quantifiable gains in service output or efficiency, or the internal effectiveness of an organisation. Improvement for councils should mean activity that enhances the sustainable quality of life and environment for ratepayers and communities. Essentially, improvement is about making things better and our focus is on how we can deliver better services for the benefit of our residents and service users.

The attached diagram ‘Strategic Planning Process’ sets out our strategic planning process and demonstrates how our plans will link together, as well as each stage having its own monitoring arrangements.

Annual Performance Improvement Plan

Performance Improvement Planning is an annual process undertaken by Council and is directly linked to our overarching corporate planning framework.

The Council has identified five improvement priorities which will be the focus of its improvement activity over the 2020-24 Council term. These are:

• Positive Climate Action
• Promoting and Supporting Health and Wellbeing
• Tackling Disadvantage
• Developing Our Tourism Potential
• Jobs and the Local Economy

Following engagement with stakeholders, including residents and elected members, our improvement objectives for 1st April 2021 until 31st March 2022. The Improvement Plan was agreed by the Council in June 2021 and has been published on the website.

We will continue to monitor progress against these objectives on a quarterly basis and an overview of performance against these objectives will be published in our Annual Report before the end of September 2022.

To view the 2021/22 Performance Improvement Plan, please click here.

Annual Performance Report

By 30 September each year we will publish an Annual Performance Report setting out our self-assessment of how we have performed against our Corporate Plan commitments and our Improvement Objectives in the previous financial year.

To view the 2020-2021 Annual Report, please click here.

Our work on Performance Improvement is subject to audit by the Northern Ireland Audit Office (NIAO) in line with the Local Government Act (Northern Ireland) 2014. See attached downloadable Annual Performance Improvement Report 2018-19 from NIAO on the outcome of our improvement audit and assessment, in which the Council was deemed to have satisfactorily discharged its duties in relation to statutory performance improvement and reporting.

If you wish to discuss the content of these documents with a Council Official please contact Kim Weir, Community Planning Officer.

Tel: 0300 303 1777
Email: kim.weir@fermanaghomagh.com

How do you feel we can improve our services?

The Council are continually striving to improve its service provision and meet the needs of its customers. If you wish to make any comments on the services provided which are listed below please get in touch:

· Waste and recycling
· Leisure and sports
· Arts and culture
· Economic development and tourism
· Community Services
· Environmental Health
· Planning and Building Control
· Off-Street car Parking

Tell us what improvements you think Fermanagh and Omagh District Council need to make in the future? Click here to comment.

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