Performance Improvement

Part 12 of The Local Government Act (Northern Ireland) 2014 sets out that all Councils are under a general duty to make arrangements to secure continuous improvement in the exercise of their functions. It sets out a number of Council responsibilities under a performance framework.

Improvement is defined in statutory guidance as ‘more than just quantifiable gains in service output or efficiency, or the internal effectiveness of an organisation. Improvement for councils should mean activity that enhances the sustainable quality of life and environment for ratepayers and communities’. Essentially, improvement is about making things better and our focus is on how we can deliver better services for the benefit of our residents and service users.

The attached diagram ‘Strategic Planning Process’ sets out our strategic planning process and demonstrates how our plans will link together, as well as each stage having its own monitoring arrangements.

Annual Performance Improvement Plan

Performance Improvement Planning is an annual process undertaken by Council and is directly linked to our overarching corporate planning framework.

The Council has identified five improvement priorities which will be the focus of its improvement activity over the 2020-24 Council term. These are:

  • Positive Climate Action
  • Promoting and Supporting Health and Wellbeing
  • Tackling Disadvantage
  • Developing Our Tourism Potential
  • Jobs and the Local Economy

Following engagement with stakeholders, including residents and elected members, our improvement objectives for the year ahead were agreed. The plan, approved by Council in June, has now been published on our website.

We will monitor our progress and publish information on our performance against these objectives before the end of September 2022.
If you require any further information, require a hard copy of the Performance Improvement Plan or wish to request it in an alternative format or have any ideas for future improvement objectives, please contact:

Ryan Tracey, Performance Improvement Officer
Tel: 0300 303 1777
To view the 2021/22 Performance Improvement Plan, please click here.

Annual Performance Report

By 30 September each year we will publish an Annual Performance Report setting out our self-assessment of how we have performed against our Corporate Plan commitments and our Improvement Objectives in the previous financial year.

To view the 2019/20 Annual Report, please click here. This report is subject to Council approval, which is expected in October 2020.

Our work on Performance Improvement is subject to audit by the Northern Ireland Audit Office (NIAO) in line with the Local Government Act (Northern Ireland) 2014. See attached downloadable Annual Performance Improvement Report 2018-19 from NIAO on the outcome of our improvement audit and assessment, in which the Council was deemed to have satisfactorily discharged its duties in relation to statutory performance improvement and reporting.

If you wish to discuss any of the issues raised in the documents then please contact:
Ryan Tracey, Performance Improvement Officer
Tel: 0300 303 1777

How do you feel we can improve our services?

The Council wishes to develop ongoing dialogue with citizens and communities about how improvements can be achieved.

The list below sets out key Council Services:

· Waste and recycling

· Leisure and sports

· Arts and culture

· Economic development and tourism

· Community Services

· Environmental Health

· Planning and Building Control

· Off-Street Car Parking


What improvements would you like to see Fermanagh and Omagh District Council make in the future? Click here to comment.