Complaints

What information is being collected?
1. Name, if applicable
2. Address/Location, if applicable
3. Email address, if applicable
4. Telephone Number, if applicable
5. Detail of complaint (may include a description or other personal information)

Who is collecting it?
Fermanagh and Omagh District Council is the Data Controller which means that we determine how the information is collected, used, protected and shared, where appropriate.

How is it collected?
The information is collected when you:
• make a complaint
• are the subject of a complaint
This might be in person, via a telephone call, a written request or an email.

Why is it being collected?
The lawful basis we rely on for processing your personal data is article 6(1)(e) of the GDPR, which relates to processing which is necessary to perform a task in the public interest or for official functions, and the task or function has a clear basis in law.

How will it be used?
Your personal data could be used to investigate, and respond to, a complaint that you have made/you are the subject of, or to respond to a request by the PSNI or other statutory body.

Who will it be shared with?
Any personal information provided by you will not be disclosed to any other third party, unless law or regulation compels such a disclosure.

How long will it be retained for?
Complaints, and all associated documentation will be retained as per the Council’s Records Retention and Disposal Schedule.

How do I make a data protection complaint?
If you consider that your data protection rights have been infringed because of the way Council has handled your personal information (or the personal information of someone you are acting on behalf of), you can make a data protection complaint to the Council by:

emailing DPO@fermanaghomagh.com, or filling in the complaint form, or completing the online form

Data Protection complaints will be handled in line with the reporting periods outlined in the Council’s Complaints Handling Procedure.