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The Council is piloting a service which will benefit our customers who are deaf or are hard of hearing. This service will provide instant access to a Sign Language Interpreter for customers who use British Sign Language (BSL).
The service is free from your own home, as well as being simple, fast and secure.
The service will be formally launched in April 2020, following being set up in March 2020. Although the service is initially being rolled out on a pilot basis for 12 months, the Council will gather feedback on the service during the 12 month period before making any decision on extending for future years.
More information on this service and how to connect, is included below.
How does it work?
To contact the SignVideo Interpretation Service via a computer, you’ll need video capability and broadband access. Then follow these steps:
Step 1: Click on SignVideo logo to make a call from your browser.
Step 2: Connect to a SignVideo interpreter and they will confirm you are contacting Fermanagh and Omagh District Council.
Step 3: You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).
Please note that SignVideo offers this service to MacBooks and PCs running Windows.
Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum.
You’ll need to have a computer or device with one of the following operating systems:
- iOS devices: 11 or above
- Android devices: 4.4 or above
- PC devices
Your computer or device will need to have one of the following browsers:
- PC: Chrome and Firefox
- macOS: Chrome (Safari 11 supported)
Bandwidth of at least 512kbps upload and download.
SignVideo at our Venues
The 12-month pilot service also gives you access to an online BSL interpreter in two of our venues:
|The Connect Centre at County Buildings||The Connect Centre at Strule House|
How does this work?
We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will assist you to communicate with our staff. If you need any help, a member of staff will be available to assist.
You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.
For SignVideo troubleshooting and technical help, please contact firstname.lastname@example.org or call 020 3388 0771.