(Building maintenance, Street Cleansing, Grounds Maintenance, Horticulture)

What information is being collected?
Postal Address
Telephone Number, if applicable
Email Address, if applicable

Who is collecting it?
Fermanagh and Omagh District Council is the Data Controller which means that we determine how the information is collected, used, protected and shared, where appropriate.

How is it collected?
The information could be collected when a member of the public contacts the Council by telephone, email or letter.

Why is it being collected?
The lawful basis we rely on for processing your personal data is article 6(1)(e) of the GDPR, which is that processing is necessary for us to perform a task in the public interest or for official functions, and the task/function has a clear basis in law.

How will it be used?
The information is used gather further information if required and to update the member of the public, after they have raised an issue/complaint, on the works/service.

Who will it be shared with?
Personal information may be shared with the relevant staff responsible for the provision of the service/works; for investigation, dealing with the issue and responding to the originator. Information may be shared with other Council departments, statutory enforcement bodies, agencies or relevant organisations for the purpose of addressing an issue and delivering the service.

How long will it be retained for?
The information will be retained in line with the Council’s Records Retention and Disposal Schedule.