Customer Care

As a Council and service provider we are committed to delivering high quality services in an efficient, effective and professional manner while providing easy access to information.

Customer Service Standards
Our Customer Service Standards set out what you, our residents and service users, should expect when you contact us or visit our offices and facilities. They also explain what we ask of you when you contact us.

The Customer Service Standards are available to download here. 

How are we doing?
We are keen to continuously improve your experience of our services so if things go well or not so well, we would like to know.

If you have a comment, compliment or complaint regarding a Council service then please let us know by:

Our complaints process is available to view on our website.




File Type Size Date
Unreasonable Behaviour Guidance pdf 119 KB 11th October 2022