As a Council and service provider we are committed to delivering high quality services in an efficient, effective and professional manner while providing easy access to information.
Our Customer Service Standards set out what you, our residents and service users, should expect when you contact us or visit our offices and facilities. They also explain what we ask of you when you contact us.
The Customer Service Standards are available to download from the related files panel on this web page.
How are we doing?
We are keen to continuously improve your experience of our services so if things go well or not so well, we would like to know.
If you have a comment, compliment or complaint regarding a Council service then please let us know by:
- Sending us a message using an online form on our website
- Emailing firstname.lastname@example.org
- Writing to us
- Telephoning us on 0300 303 1777 or Textphone 028 8225 6216 and ask to speak to the PR and Customer Service Manager
Our Customer Service Standards
217 KB | pdf | 22 Nov 2016