olcmain pool from viewing gallery

FAQs

We're here to help!

Have you got a question about our facilities, membership options or the app? Check and see if we’ve answered it in our FAQs below.

If you still have a query that we haven’t answered here, just get in touch and we’ll be happy to help – olcinfo@fermanaghomagh.com

General Questions

What are your opening hours? 
We are open
7am – 10pm Monday – Thursday
7am – 9.30pm Friday
9am – 5pm Saturday
10am – 4pm Sunday

We are closed on Public and Bank Holidays.

What is your telephone number?
You can contact us on 02882 246711.

Where can I download the app? 
Just search ‘Fermanagh and Omagh’ in your app store. 

Do you have a cafe?
Yes. The Little Cafe on site is privately run and is open 10am – 7pm Monday, Wednesday – Friday, 9am – 4pm Saturday and 10am – 3.30pm Sunday. They are closed on Tuesdays.
You can check out their social page for more info and to get in touch with them directly.

DEC Gym

How old do you need to be to access the gym?
Persons must be 13 years old to access the gym upper floor with cardio and resistance machines and persons must be 16 years old to access the gym lower floor with free weights.

Do I need to do an induction even if I’ve used other gyms? 
Yes. Everyone must complete an induction with a qualified member of our staff if you have never used the gym at OLC before.
For times, prices and booking, see here

How much is it for a day pass? 
For a single day pass to the gym it is £6.50 for an adult and £4.00 for those eligible for concession rate*.
*Concession applies to those aged under 18 or over 60 years old, students or those with a disability. Proof required to avail of discount. 

What is the last check in time for the gym? 
Final admittance to the gym is 40 minutes prior to the building closing time. 

Swimming Pool

What are the ages and ratios to bring my children to the pool?
Children aged 0-3 years must be supervised on a 1:1 basis. Children aged 4-7 years must be supervised at all times but this can be on a ratio of 2 children to 1 adult. Children must be 8 years old before they can access the pool without parental supervision.
Please ensure you have checked our pool admittance policy before making your trip to the Complex.

What is the quietest time to go swimming? 
We cannot say for certain when it will be quiet but you can view our Swimming Pool Schedule to see when we may have swimming lessons or club bookings.

Do you have family changing rooms? 
We do have larger family cubicles available in our Village Changing area and baby changing tables are also available. Just ask a member of staff on site if you need any help finding things.

How do I make sure I can access the Disability Changing Room for my swim? 
You can book this room free of charge either at reception or on the app. The room booking lasts for 90 minutes to ensure you can make the most of your 50 minute swim session. 
You will be required to leave a deposit at reception when checking in for your swim and collecting the key to the room.

How can I request use of the Pool Pod? 
You can let us know on arrival at reception if you need to use this so staff can meet you at poolside to assist or give us a call beforehand to let us know you plan to attend and at what time.

I want to book swimming lessons for my child. How can I do this? 
Check out our Swimming Lessons & Lifesaving Courses page for full information on how you can book and when the next enrolment date will be as well as what is required for a child to book on each level.

What time does the pool close? 
The pool closes 20 minutes prior to the building closing time. Last admission of the day to the pool is at the following times:
Monday – Thursday last entry at 9pm
Friday last entry at 8.30pm
Saturday last entry at 4pm
Sunday last entry at 3pm

Health Suite

What age do you need to be to access the Health Suite? 
All persons must be age 16 or older.

What time does the Health Suite close? 
The Health Suite closes 30 minutes prior to the building closing time.

Why is the Jacuzzi closed on a Wednesday morning? 
We have this routine closure of the Jacuzzi on Wednesday mornings to allow our maintenance staff time to check it over and deep clean after the busy weekend period. We aim for the facility to be reopened by lunchtime but the exact time can vary each week. 
The day of this closure may be subject to change but we try our best to notify customers in advance.

Fitness Classes

Do I need to book in advance for a class? 
You do not need to book, however many of our classes have become increasingly popular and do book up quickly so it may be best if you wish to secure your spot. 

How can I book a class? 
You can book your space on a class online or via the app or directly through reception. Bookings can be made from 7am two days prior to the class date. 

The class I want is fully booked but I am on the waiting list. How does this work? 
If you have the app, you will receive a notification that a space has become available. It is then up to you to secure your booking if you still wish to attend or you can remove yourself from the waiting list if it no longer suits. 

Are courses included in the free membership classes? 
Unfortunately courses like Yoga and Pilates are not free to members but they are available to members at a discounted rate. 

I’ve booked online for a class but do I still need to check-in at reception when I arrive? 
You do not need to wait in the reception queue if you have booked your space in a class online, however you must give your name to the coach so they can mark you as attended. Failure to notify staff that you attended will result in a £5.50 no show charge being created on your account.

I need to cancel my class booking, can I do this online? 
Yes. You can cancel your class bookings through your online member account or your app. Be sure to cancel more that 1 hour before the class starts or a late cancellation fee of £5.50 will automatically be applied to your account. 

Bookings

Can I book football online?
We do have some indoor and outdoor football options available to book online or through the app, as well as badminton and table tennis.

I want to book a facility on behalf of a club/business. How can I do this?
You can submit a booking request through our jotform but if you would like to check any availability or pricing beforehand, you can contact our bookings team directly: olcbookings@fermanaghomagh.com

I want to book a birthday party. How can I do this? 
Check out or Birthday Party page to see the different activities available to book. You must complete a booking form and make payment in full at the time of booking to secure your party. 
If you would like to check availability of dates and times, just get in touch with our reception team who can advise: olcinfo@fermanaghomagh.com or 02882 246711 option 2. 

Memberships

Do I need to have membership to use facilities at OLC? 
No a membership is not required, you can access facilities on a pay and go basis if you prefer. 

How do I know when my membership is ends? 
You can log into your member account online and view your membership details including expiry date or you can ask at reception on your next visit. 

I want to upgrade my membership. How can I do this? 
Just ask at reception on your next visit or contact the membership team directly: olcmembership@fermanaghomagh.com
Let us know what package you want to upgrade to and from what date and the team can advise you on any upgrade fees that may apply and if any additional info is required. 

How can I check if I am eligible for concession or club/corporate discount? 
Speak with a member of the reception or membership teams and they will be able to advise what qualifies for each discount. If you think you are eligible you’ll be asked to supply proof when registering for your membership or we can upgrade your membership at a later date when proof is submitted.

Can I pause my membership? 
If you have a membership on a 12 month agreement (paid in full or direct debit) you can request to pause your membership twice in a year. Each pause can be for 1, 2 or 3 months. 
If you wish to return early just let us know and we can restart your membership again (this may be subject to a small fee depending on dates of return). 
A pause cannot be placed on any membership that is a 1 month agreement. 

How can I cancel my membership? 
All membership cancellation requests must be submitted in writing, 30 days prior to the next collection date. 
A cancellation form is available at reception or you can email the membership team directly: olcmembership@fermanaghomagh.com

Can I use facilities in Enniskillen with my OLC membership? 
Yes. A membership purchased at OLC also allows you access to facilities at Fermanagh Lakeland Forum (Enniskillen), The Bawnacre (Irvinestown) and Castle Park Centre (Lisnaskea).
Likewise, a membership purchased at any of these centres allows you to access facilities here at OLC.