Hoverboard safety advice

Published: 22nd December 2015

Trading Standards Officers have detained hoverboards at UK ports and borders due to a range of safety concerns with the plugs, cabling, chargers, batteries or the cut-off switches within the boards, which often fail. A faulty cut-off switch can lead to the device overheating, exploding or catching fire.

Fermanagh and Omagh District Council Environmental Health officers have contacted local retailers to make them aware of these safety concerns and to advise them to ensure that any hoverboards which they have for sale comply with relevant safety standards.

Consumers who have purchased a hoverboard should request written assurance from the retailer that the product is safe and in particular, that it has a compliant plug with a fuse.

If consumers are unable to make contact with the relevant retailer for assurance over the Christmas holidays they should follow the advice issued by National Trading Standards:

  • Never leave the device charging unattended – especially overnight. A faulty cut-off switch, designed to stop the battery from continuing to charge once fully charged, or a plug without a fuse, as seen in many products detained so far, could lead to the device overheating, exploding or catching fire
  • Check the device – things to look out for include the shape of the plug. The first unsafe products identified often had a clover-shaped plug. Also check the device for markings or traceable information, such as the name and contact details of the manufacturer and / or importer.

Where retailers are unable to provide product safety assurance, consumers should ask for a refund. If consumers experience difficulties obtaining a refund they should contact Consumerline on 0300 123 6262. Queries regarding product safety should be directed to Fermanagh and Omagh District Council’s Environmental Health service on 0300 303 1777.

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