Council customer Connect Centre opens in Omagh
1st May 2018
Fermanagh and Omagh District Council’s first Connect Centre – a customer focused hub designed to improve access to Council services and information for its service users – has opened in Omagh town centre.
The Omagh Connect Centre is located at the refurbished premises of the Council’s former Public Services Centre on High Street in Omagh and is open Monday to Friday 8.30am to 6pm.
Residents can access a range of information about Council services and carry out transactions with the Council at the town centre location.
Speaking about the opening of the Connect Centre in Omagh, Chairman of Fermanagh and Omagh District Council, Councillor Stephen McCann, said:
“The Connect Centre has been designed to provide ease of access to information and Council services but also to serve as a source of information for our residents and service users. Skilled Customer Service Advisers will be on hand at the Connect Centre to assist members of the public with their queries and to process payments for many of these services.”
Free compostable liners for food waste caddies, application forms for Council grants, bursaries, job opportunities and other Council programmes are also available. There is also a self-service area where members of the public can view the Council website, complete Council transactions online and view planning applications.
A number of Council services are located within the High Street building to ensure that the Council’s public facing services are easily accessible to all its service users.
These include Planning; Building Control; Licensing (including dog licensing) and Economic and Regeneration and funded programmes such as Local Economic Development; Urban Regeneration; Rural Regeneration; Neighbourhood Renewal; Fermanagh and Omagh Local Action Group (LAG); Peace IV and the ASPIRE employability programme.
Customer Service Advisers will also be able to assist service users directly contact Council service areas that are not located within the building.
Registration of births, deaths, marriages and civil partnerships will continue to take place at the Council offices at the Grange, Omagh.
A second Connect Centre is planned for Enniskillen.
Services at all other Council facilities and offices including the Townhall, County Buildings and Killyvilly depot, Enniskillen and Lisnamallard House and Gortrush depot, Omagh continue to operate as normal.