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County Buildings to reopen with Council Connect Centre and key public facing services

18th February 2020

A customer focused hub designed to make it easier to access Fermanagh and Omagh District Council services will open at County Buildings, Enniskillen on Monday 24 February 2020.

The Enniskillen ‘Connect Centre’ and a number of the Council’s Enniskillen based public facing services will be located at the newly refurbished County Buildings where works have been undertaken to transform it into an accessible hub for residents, ratepayers and visitors to the area.

Members of the public will be able to access a range of information about Council services and carry out transactions with the Council at the accessible town centre location.

The customer Connect Centre ​at County Buildings will be open to the public Monday to Friday from 9am to 5.30pm with the Council’s main telephone number, 0300 303 1777 (calls charged at local rate) and text phone 028 8225 6216 operating during the same hours. 

The opening of the Connect Centre and the relocation of a number of the Council’s Enniskillen based key public facing services to County Buildings is the latest in a programme of work undertaken by Fermanagh and Omagh District Council to improve customer service and experience. 

Chair of Fermanagh and Omagh District Council, Councillor Siobhán Currie, said:

“The Council is committed to improving access to Council information and services for our residents, ratepayers and visitors to the district. 

The relocation of a number of the Enniskillen based public facing services and the opening of a customer Connect Centre at County Buildings will make it easier for our customers and service users to connect with us through this one stop shop approach.”

Customer Service Advisors will be on hand at the Connect Centre to answer queries relating to general Council services and to take payments for a range of Council services and invoices including dog licences, building control plan and inspection fees, fixed penalty notice fees plus much more.

Free compostable liners for food waste caddies, application forms for Council grants, bursaries and other Council programmes will be available. There will also be a self-service area where members of the public can view the Council website, complete Council transactions online and view planning applications.

A number of Enniskillen based Council services will be located at County Buildings on a phased basis from Monday 24 February 2020.

Registration of Births, Deaths, Marriages and Civil Partnerships; Fermanagh and Omagh Policing and Community Safety Partnership (PCSP); Funding and Investment and Building Control and Licencing (including Dog Licencing) will be located at County Buildings during the week commencing Monday 24 February 2020.

Planning; Community Services; Economic and Tourism Development; Rural Development Programme and Neighbourhood Renewal will operate from County Buildings during the week commencing Monday 2 March 2020.

All telephone and email contact details remain the same.

The Council is anticipating a smooth move to County Buildings however if members of the public experience any difficulties in contacting any of the services during the move to their new premises, they should contact the Council on 0300 303 1777, text phone 028 8225 6216, where their details will be taken and passed onto the relevant member of staff to respond.

The opening of County Buildings and the Connect Centre, Enniskillen, follows the opening of the Omagh Connect Centre and Strule House on High Street in 2018, where many of the Council’s Omagh based public facing services are now located.

Following the relocation of the Enniskillen based Council services to County Buildings, the Townhall will become a centre of administration and democratic services with Council and Committee meetings continuing to take place in the building. Council support services and Environmental Health will also continue to operate from the Townhall. The Townhall remains open to the public from 9am to 5pm, Monday to Friday. 

Services at all other Council offices including Killyvilly depot, Enniskillen; The Connect Centre and Strule House, 16 High Street; The Grange and Gortrush depot, Omagh continue to operate as normal.