County Buildings reopens with Council customer Connect Centre and key Council services
3rd March 2020
A customer focused hub designed to make it easier to access Fermanagh and Omagh District Council services has opened at County Buildings, Enniskillen.
The Enniskillen ‘Connect Centre’ and a number of the Council’s Enniskillen based public facing services are now located at the newly refurbished premises as part of the Council’s programme of work to improve overall customer experience.
Speaking about the opening of County Buildings in Enniskillen, Chair of Fermanagh and Omagh District Council, Councillor Siobhán Currie said:
“Our ratepayers, customers and service users have told us that overall they prefer to have direct contact with the Council through face to face or telephone communication.
The reopening of County Buildings is part of the Council’s wider Project Citizen initiative, with the building refurbished around the needs of our ratepayers, customers and service users.
The £400k investment to the building has created an accessible, conveniently located one stop shop for members of the public to access Council services and information, carry out transactions with the Council and provide a signposting service to other services provided by various government departments or agencies.
We encourage people to come in and see the new Connect Centre and to find out more about the services available. We welcome feedback on the new premises and any suggestions people may have on how we can further improve services.”
Customer Service Advisors at the Connect Centre are available to answer queries and to take payments for a range of Council services. Free compostable liners for food waste caddies and application forms for various Council initiatives and programmes are also available.
Registration of Births, Deaths, Marriages and Civil Partnerships; Fermanagh and Omagh Policing and Community Safety Partnership (PCSP); Funding and Investment and Building Control and Licensing (including Dog Licensing) are now located at County Buildings.
Planning; Community Services; Economic and Tourism Development; Rural Development Programme and Neighbourhood Renewal will operate from County Buildings during the week commencing Monday 2 March 2020.
The opening of County Buildings and the Connect Centre, Enniskillen, follows the opening of the Omagh Connect Centre and Strule House on High Street in 2018, where many of the Council’s Omagh based public facing services are now located as part of the Council’s commitment to bringing services closer to residents and supporting Enniskillen and Omagh town centres.
The customer Connect Centre at County Buildings is open to the public Monday to Friday from 9am to 5.30pm with the Council’s main telephone number, 0300 303 1777 (calls charged at local rate) and text phone 028 8225 6216 operating during the same hours.