Performance Improvement

Provision 85 of The Local Government Act 2014 requires that, on an annual basis, a council must set objectives for improvement, must make arrangements to secure achievement of its improvement objectives, and that an improvement objective must relate to one of the following:

(a) Strategic effectiveness;
(b Service quality;
(c) Service availability;
(d) Fairness;
(e) Sustainability;
(f) Efficiency; and
(g) Innovation.

Improvement is defined in statutory guidance as ‘more than just quantifiable gains in service output or efficiency, or the internal effectiveness of an organisation. Improvement for councils should mean activity that enhances the sustainable quality of life and environment for ratepayers and communities’.

Performance improvement refers to the processes and behaviours which apply to everyone within the Council to maintain high standards, to enable local people to access high quality, cost effective services and to ensure that we deliver on our strategic vision.

The attached diagram ‘Strategic Planning Process’ sets out our strategic planning process and demonstrates how our plans will link together, as well as each stage having its own monitoring arrangements.

Annual Improvement Plan
The Council’s Improvement Plan 2017/18 is set out as Appendix 1 to the Corporate Plan Update and sets out what we will do in the year ahead to deliver on our statutory duty to secure continuous improvement; to achieve improvement against at least one of the seven specified aspects of improvement; and arrangements to detail that any statutory performance standards are met.

The Improvement Objectives have been developed with the needs of residents, businesses and visitors in mind. They have been directly informed by the ongoing work with partners and stakeholders to develop a Community Plan for the area, by our Corporate Plan commitments and through a dedicated public consultation process.

The Council’s Corporate Plan Update incorporating it’s Improvement Objectives for 2017-18 is available to download from the related files panel on this webpage.

Our work on Performance Improvement is subject to audit by the Northern Ireland Audit Office (NIAO) in line with the Local Government Act (Northern Ireland) 2014. See attached downloadable Annual Improvement Report from NIAO on the outcome of our improvement audit and assessment 2016-17, in which the Council was deemed to have satisfactorily discharged its duties in relation to statutory performance improvement and reporting.

If you wish to discuss any of the issues raised in the documents then please contact:
Ryan Tracey, Performance Improvement Officer
Tel: 0300 303 1777
Email: ryan.tracey@fermanaghomagh.com

 

How do you feel we can improve our services?

The Council wishes to develop ongoing dialogue with citizens and communities about how improvements can be achieved.

The list below sets out key Council Services:

· Waste and recycling

· Leisure and sports

· Arts and culture

· Economic development and tourism

· Community Services

· Environmental Health

· Planning and Building Control

· Off-Street Car Parking

 

What improvements would you like to see Fermanagh and Omagh District Council make in the future? Click here to comment.

 

 

 

 

 

 

Downloads

Related Files
NIAO Anl Imprv Rprt Ferm and Omagh FINAL
404 KB | pdf | 17 May 2017
Corporate Plan Update 2017 2019
3 MB | pdf | 16 May 2017
NIAO Annual Improvement Report
404 KB | pdf | 15 Mar 2017
Annual Report 2015 – 2016
2 MB | pdf | 21 Oct 2016
Corporate Improvement Plan 2016-17
995 KB | pdf | 05 Jul 2016
Corporate Improvement Plan 2015-16
490 KB | pdf | 05 Jul 2016
Strategic planning process
15 KB | gif | 17 May 2017